Refund policy

Contact us about a return

Email customerservice@nhlpharmacy.co.uk or call 01772 700483 with your order number. We will help you arrange the return. You can also write to NHL Pharmacy, A MANN LTD, 270 New Hall Lane, Preston PR1 4ST.

Changing your mind

For eligible online and telephone purchases, tell us you are cancelling within 14 days of receiving the goods. You then have a further 14 days to return them.

Sealed goods that become unsuitable for return for health or hygiene reasons after unsealing are excluded from change-of-mind returns. This does not remove your rights if goods are faulty or incorrectly supplied.

Faulty, damaged or incorrect goods

Contact us so we can arrange the appropriate refund, repair or replacement under your statutory rights. Photographs can help us investigate damage or an incorrect item.

Refunds

For eligible cancellations, refunds are made within 14 days of receiving the returned goods or evidence of return, whichever is earlier. Refunds include the applicable standard outward delivery charge. Any extra charge for an upgraded delivery service is excluded. Refunds use the original payment method without a refund fee.

These arrangements do not affect your statutory rights.

Optional cancellation notice

You can email or write to us with the following information; you do not have to use this format to cancel.

To: NHL Pharmacy, A MANN LTD, 270 New Hall Lane, Preston PR1 4ST; customerservice@nhlpharmacy.co.uk.
I give notice that I wish to cancel my purchase of the following goods:
Goods and order number:
Date ordered / date received:
Your name:
Your address:
Date:
Signature (only if sent on paper):